General enquiries
For questions about the service, data accuracy, or account help.
contact@motadvisor.co.uk3.Response times
We strive to handle all enquiries promptly. Our target response times are as follows:
- General and technical enquiries: Within 1 working day.
- Data accuracy reports: We aim to investigate and respond within 2 working days.
- Press and media enquiries: Within 4 hours during business hours (Monday to Friday, 9:00 AM – 6:00 PM UK time).
- Privacy and data requests: Acknowledged within 2 working days; full response within the statutory 30-day period under UK GDPR.
- Postal correspondence: Please allow up to 5 working days for a response.
If your enquiry is urgent, we recommend using email or the contact form above for the quickest response.
4.Before you contact us
You may find an instant answer to your question in one of these resources:
- Frequently asked questions (FAQs) – covers the most common MOT history queries.
- Privacy policy – details on how we collect and use personal data.
- Cookie policy – information about the cookies we use and how to manage them.
- Accessibility statement – our commitment to making this website usable for everyone.